Quality Assurance

Consistent Service Performance

Quality Assurance – Consistent Service Performance

Quality Management is based on two key factors:

  1. delivering individually set operational standards
  2. …on a consistent basis.

Setting operational standards demands a very structured approach and reviewing each aspect of your business.

Operational standards are also sometimes called “Standard Operating Procedures” or “Standards of Performance” (SOPs). Standards are guidelines to excellence.

For a considerable improvement in service quality, each business should strive to engage with quality management and HAS is able to assist in this process usually with tailor made work shops.

For a FREE first consultation, please contact us to discuss your situation