Consistent Service Performance
Quality Assurance – Consistent Service Performance
Quality Management is based on two key factors:
- delivering individually set operational standards
- …on a consistent basis.
Setting operational standards demands a very structured approach and reviewing each aspect of your business.
Operational standards are also sometimes called “Standard Operating Procedures” or “Standards of Performance” (SOPs). Standards are guidelines to excellence.
For a considerable improvement in service quality, each business should strive to engage with quality management and HAS is able to assist in this process usually with tailor made work shops.
For a FREE first consultation, please contact us to discuss your situation