Operational Assessments

Business and Service Performance Appraisals

Operational AssessmentsBusiness and Service Performance Appraisals

Our mystery guest assessments are suitable for all tourism businesses. We develop a purpose build program for each client. The program addresses specific operational issues e.g. customer care issues, F&B service etc.

We conduct “one-off” assessments or developed an ongoing program for your operation. Each assessment is graded which enables us to benchmark a business performance over time and monitor improvements and success.

Ultimately our external assessment will stimulate new thoughts, provide a better understanding of your operation and it will help to refocus your business approach.

Please contact us for a more detailed description of this service or for a FREE consultation on how your business will benefit from our Mystery Guest Assessment. Also contact us if you like to join our “assessor team”.