Structured Approach to Service Excellence
Hospitality Assured – Structured Approach to Service Excellence
Hospitality Assured (HA) is the quality standard created by the Institute of Hospitality specifically for customer facing businesses. The Standard is approved by the British Quality Foundation and endorsed by Quality Scotland.
The program encourages a business to review its own operation from a customer’s perspective.
A business “Self Assessment” is at the heart of the HA process. Using a score system 10 key steps are assessed. Each step is reviewed whether operational processes are “happening”, are “done systematically” and are “effective”.
We are accredited to deliver Hospitality Assured and have been involved in several projects delivering successful accreditations.
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