Transforming their end-to-end retail operations for the digital era.
We help retailers and brands to serve their customers faster and more efficiently, with better service at lower cost by:
- Equipping them with a clear view of their future buying, supply and selling (store, online, call centre and omni-channel) capabilities and of the roadmap for transformation
- Current state assessment: as-is KPIs and cost to serve vs. retail best practice benchmarks
- Future state design: to-be operating model and processes, team skills, structure and measures, technology, plan, phasing, opex, capex and benefits
- Transformation roadmap design
- Designing and managing the programme of change across their operations, process, physical assets and team
- Programme management & QA, change management, process design, technology selection and implementation