End-to-end Retail Operations

Transforming their end-to-end retail operations for the digital era.

We help retailers and brands to serve their customers faster and more efficiently, with better service at lower cost by:

  • Equipping them with a clear view of their future buying, supply and selling (store, online, call centre and omni-channel) capabilities and of the roadmap for transformation
    • Current state assessment: as-is KPIs and cost to serve vs. retail best practice benchmarks
    • Future state design: to-be operating model and processes, team skills, structure and measures, technology, plan, phasing, opex, capex and benefits
    • Transformation roadmap design
  • Designing and managing the programme of change across their operations, process, physical assets and team
    • Programme management & QA, change management, process design, technology selection and implementation